Info: Your chat transcript will be sent to at the end of your chat. Vaibhav: Well there is nothing that we on chat or phone can do in this Jerry: It looks like I am not going to get the same help as every one,just no that you've lost a customer in me Vaibhav: and if you want to use it on MAC 10.9 you would need to purchase Premiere Elements 12 and for that need to contact sales Vaibhav: Well we can not help in this case as this version was released before mac 10.9 Jerry: I'm not looking into buying a new copy I NEED HELP!!!!!! Vaibhav: for this you need to contact customer services or sales
Jerry: A friend of mine was sent a link that allowed them to reinstall the application and they were also given a serial number as well can't you do the same for me I really need to use this application asap Vaibhav: Well if there will be any update we would inform all the customers right now we have send this to engineering Jerry: okay what are you doing to resolve the problem
Vaibhav: premiere elements 11 is not compatible with MAC 10.9 Vaibhav: Well we are getting many customer with this issue Jerry: I've been trying to open the app, its does not open it give me an error Vaibhav: Can you elaborate the issue please? Vaibhav: Please allow me a moment while I look into your account & verify the details. Info: You are now chatting with 'Vaibhav' You might also try our community forums, where experts are online 24/7. Info: Hi, there are several customer(s) in line ahead of you. Please visit if there are more questions for Adobe.
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