And on the review site TrustRadius, QuickBooks Payroll scores only 6.0 out of 10, 2 which is lower than the industry standard. 1 Most users complain of slow, unhelpful phone support-a huge frustration when a software problem keeps you from paying employees on time. Although Intuit (QuickBooks’ parent company) has a A- rating with the Better Business Bureau (BBB), customers have logged more than 2,900 complaints.
Then there’s the issue of customer service. In contrast, Gusto has an in-house team of insurance brokers: you only pay the insurance premiums with no additional fees for integration. Plus, QuickBooks Payroll outsources its health insurance options to a third party, which means you’ll pay an additional fee to work with a broker. And competitors like ADP, Paychex, and UZIO have better payroll-plus-HR packages with more comprehensive HR solutions than QuickBooks. But Gusto includes more varied perks, such as health savings accounts and life insurance options. Sure, it offers all the basics, like workers compensation insurance, health insurance management, and 401(k) plans. If you’re looking for comprehensive HR and employee-benefit features on top of basic payroll tasks, QuickBooks Payroll might not be the best fit.
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